Make the right
first impression.
A clear, responsive website that reflects the quality of your work and feels easy to use on any screen.
Explore web design ↗WEBSITES. CRM. AUTOMATION.
Websites built to do more than look good.
Modern websites and the systems behind them — helping local businesses capture enquiries, organise opportunities and keep follow-up under control.
Built by James Miles. Based in Hertfordshire. Working across the UK.
CONNECTED BY DESIGN
One journey. Clear connections.
VisitorFinds your business
WebsiteExplains your services
EnquiryCaptures the right details
ContactKeeps information together
OpportunityTracks the enquiry stage
TaskPrompts a human review
Follow-upRecords the next step
CustomerKeeps the relationship organised
An example of how the pieces can connect. Features and customer communication are agreed for your business; an enquiry does not guarantee a sale.
● Mobile-first websites● Connected enquiry systems● Direct access to your builder
MORE THAN A GOOD-LOOKING WEBSITE
Your website should work as part of your business.
A good first impression matters. So does what happens when someone gets in touch. Bring your website, enquiries and follow-up into one connected system.
Make the right
Give interest
a next step.
Useful service pages, clear calls to action and straightforward forms make it easier for people to contact you.
Built for local businesses ↗Keep follow-up
under control.
Contacts, opportunities and callback tasks give you a clear place to manage what needs attention next.
Explore connected systems ↗THE WEBSITE + THE SYSTEMFrom first click
From first click
to a clear next step.
An enquiry should lead somewhere useful. Your website can feed into a simple pipeline, with the details and tasks you need to respond.
Start with what your business actually needs. Add automation when it makes the process easier.
See how it connects ↗01Website enquiryA prospect sends their details.
02Contact + opportunityKeep the enquiry in one organised place.
03Review + follow-up taskKnow who needs a response.
04Progress you can seeTrack contact, proposals and outcomes.
LIVE PROJECT / ESSEX BOILER EXPERTS
A real business. A connected build.
Explore the case study ↗BUILT & LAUNCHED
See what this looks like in practice.
Essex Boiler Experts needed a professional online presence and a structured way to manage incoming enquiries.
The delivered system brings together a responsive website, service and coverage pages, enquiry capture, a CRM pipeline, callback tasks and internal notifications.
A SENSIBLE PLACE TO STARTStart with what you need.
Start with what you need.
Build from there.
Flexible starting points, with the scope and ongoing support agreed before work begins.
A professional foundation.
£595–£895
setup · then from £59/month
- Up to 5 responsive pages
- Enquiry form and click-to-call
- Basic CRM pipeline and lead notifications
- Basic local SEO setup
Your website, better connected.
£995–£1,495
setup · then from £99/month
- Up to 10–15 pages
- Custom CRM and enquiry automation
- Callback tasks and customer/job tracking
- Service-area pages and review-ready setup
Advanced automation, advertising and bespoke systems are also available. Messaging, advertising and other usage costs are agreed separately where relevant. See all pricing →
A CLEAR PROCESS
Practical from the first conversation.
01
Review
Understand your business and what would help.
02
Build
Create your website and agreed system.
03
Refine
Review and polish before it goes live.
04
Launch
Connect the domain, test and launch.
05
Support
Maintain the agreed setup and add useful features later.
DIRECT BY DESIGNNo account managers.
No account managers.
No being passed around.
You work directly with James Miles — the person building your website and system. Clear conversations, a practical scope and a setup that makes sense for your business.
Meet the person behind Miles Web Systems ↗WHEN YOU’RE READY TO GROWAdd what helps.
Add what helps.
Leave out what doesn’t.
Our four core areas are websites, CRM & enquiry systems, automation, and local visibility & growth. Need something more specific? Miles Web Systems can build around the way your business actually works.
Depending on your agreed scope, we can connect booking calendars, review-request systems, email campaigns and nurture sequences, social scheduling, website chat, qualification forms and surveys, a central conversations inbox, reporting, invoicing, and additional CRM workflows. Google Business Profile support, local SEO content and Google Ads can also be scoped separately.
Availability and suitability are checked before quotation. SMS, phone numbers, calling, email volume, AI, premium workflow actions, payment processing, ad spend and external integrations may incur separate provider or usage costs. Nothing paid is enabled without your agreement.
Explore optional services ↗Do I need to understand a CRM?
No. It is simply a place to keep contact details, enquiries and follow-up tasks organised. The setup should fit the way you work.
Can you use my existing domain or replace my current website?
Yes, subject to access and a check of the existing setup. The domain connection and any necessary migration are planned before launch.
Why is there a monthly fee?
The agreed fee can cover platform access, hosting and management, support, maintenance and operation of the delivered system. New pages, redesigns and additional features may be quoted separately.
Do you guarantee leads or sales?
No. The aim is to build a professional system that captures, organises and helps you follow up opportunities more effectively. Results also depend on demand, traffic, your offer and how enquiries are handled.
LET’S MAKE YOUR WEBSITE WORK HARDER
Want a website like this one?
Tell me about your business. I’ll take a look at your current website and explain where the biggest opportunities are.
Get a Free Website Review ↗